![]() ![]() For example, high or low ratings of "personal doctors" by enrollees in a national plan don't tell you how that plan's members in a region rate their doctors, and yet it is the national plan's doctors in that region who should be compared to the doctors of members of regional plans serving only that region. ![]() First, it is not possible directly to compare regional plans (primarily HMO and POS plans) to national plans. In interpreting member ratings, also keep in mind that comparing across different types of plans is at best imperfect. And we have some evidence from follow-up survey tests we have done that scores would not have changed much even if an additional 10 or 15 percent of surveyed members had responded. Fortunately, with roughly 40 percent of surveyed members responding for most plans, the respondents do at least represent a substantial portion of members. Young male members also tend to give somewhat lower ratings than older members of either gender. Our analysis of these and similar survey data has indicated that younger members and men are less likely to respond than women and older members. It is possible that those who responded are more satisfied or less satisfied than those who did not. Some enrollees did not return the questionnaire. ![]()
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